FAQs

Q1. How do I sign up to Social Soup?

Simply download our app and create an account, easy peasy! The app is currently available on iPhone (iOS 8+) and Android (Android 4.4+ e.g. HTC, LG, Samsung, Google, Huawei).

Q2. Free products sound too good to be true. What’s the catch?

There’s no catch. We only ask that you agree to surrender your mortal soul, for now and ever more. No, not really. We give you products to try and only ask for your honest opinion in return – be it good, bad or whatever. Other than that we’re completely cost and obligation free.

Q3. Will you send me junk?

Short answer: No. We cross our hearts to never send spam, marketing emails or give your details to third parties. Anytime we have a project we think might interest you, we’ll contact you using the details you gave us when you signed up. You can cancel your membership at any time by emailing us, unsubscribing or calling us.

Q4. Will I get paid to be a Souper?

If your definition of ‘paid’ involves cold hard cash, then no you won’t get paid. However if you see getting paid as having the chance to experience new products, attend events and explore ideas, often before the rest of the world, then yes, we pay very well.

Q5. I’ve signed up to Social Soup. What now?

Sit tight. When a project comes up that we think you’d like, we’ll email. Don’t worry if this takes awhile, we’re pretty picky about making sure the right people get teamed with the right projects. No cheese testing for the lactose intolerant. That sort of thing.

Q6. I joined Soup and I haven’t heard from you since. Why would that be?

It might be your spam filter, so check your junk folder first. Quickest way to solve this problem is to add Social Soup to your safe senders list. You might also want to update your profile details in the app. This will help us get you on projects that are right for you. If you’re still concerned, drop us a line at projects@socialsoup.com.

Q7. How do I update my profile details?

Life changes. Whatever happens, make sure you update your details by logging into the app and heading over to the ‘My Profile’ section and letting us know what’s changed in your world. That way we can match you to projects that float your boat (if you’re into sailing, for example).

Q8. I’ve received an email and can’t open the link, what’s going on?

It could be your email settings. You usually have the choice to receive emails in either HTML or text only. If you’re set to ‘text only’, you won’t see any logos or links. A handy tip is to open your emails in your internet browser and then click on the links.

Q9. I’ve applied for a project and haven’t been selected, why?

Because you were too amazing and we didn’t want to make the other Soupers jealous? No, it’s just that sometimes we need to get pretty specific when it comes to selecting people for projects. It’s not you. It’s us. Keep an eye out for invites and your time will come, tiger.

Q10. I love being a Souper! How do I get my friends involved?

Now you’ve gone and made us blush. Simply send get them to download the app and create an account. The app is currently available on iPhone (iOS 8+) and Android (Android 4.4+ e.g. HTC, LG, Samsung, Google, Huawei).

Q11. How can I give feedback on the new Social Soup?

Glad you asked! Simply click here and fill out the form with your suggestions and musings.